Statement of Work

Template version: 2.1

Capitalized terms not defined here have the meanings in the Agreement. Section numbers marked "Agreement §" refer to it.

1. Parties and contacts

Only the people named as authorized signers can sign this SOW or a Change Order (Agreement §1.3 and §1.4). The project leads may confirm routine implementation choices, input arrangements and target-date adjustments within Agreement §4.3. They cannot add fees, change an acceptance test or committed deadline, grant new IP rights, or increase security or data commitments without the required signed change.

2. The offer and the outcome

Offer: Filled in: offer name (Filled in: offer code)

Problem to solve: Filled in: problem statement

Outcome Client wants: Filled in: outcome sought

Who and what it affects: Filled in: users affected

Known constraints: Filled in: known constraints

3. What was asked for, and what is buildable

Every item Client asked for is listed here with one of three verdicts. Only Buildable now work, and the buildable part of Partly buildable work, is in scope and priced (Agreement §3.2).

If there are none: No separate items were assessed for this SOW. The work is the Deliverables in section 4.

A material change in a dependency or requirement after signing is handled by Change Order, never billed silently (Agreement §4.1). An unpriced Not yet item is not a promised Deliverable. A changed estimate or verdict does not remove NAC's responsibility for work already promised.

4. Deliverables and Definition of Done

Each Deliverable below has seven Definition-of-Done fields. Field 3 holds its acceptance tests, the only standard for acceptance (Agreement §7.1).

5. What Client provides

Access Client grants in its own accounts. Each is a named user or collaborator role with the least access needed, unless the specific private credential exception below is approved (Agreement §5.6). Client retains ownership and administrative control of the accounts.

Private access exception: [If a credential exception is agreed:The credential type needed is Filled in: credential name, because Filled in: credential reason. Client supplies it itself through the approved private method Filled in: credential storage; NAC removes it by Filled in: credential end date. No credential value belongs in this document, email, public forms, chat, logs or ordinary project files.][Otherwise:None. Client will not send passwords, keys or recovery codes to NAC.]

6. Not included

• For each exclusion: Filled in: exclusion

If there are none: Nothing specific to this SOW beyond the general exclusions below.

Also not included unless listed in section 4: hosting, monitoring, maintenance, content updates, support after the Correction Period, third-party subscription fees, work in systems not named in section 4, legal, tax or other licensed professional advice, and any item marked Not yet.

7. Assumptions

• For each assumption: Filled in: assumption

If there are none: None stated.

A genuinely new or changed condition that materially affects scope, price or a committed deadline goes through Agreement §4. NAC may adjust ordinary implementation choices within the signed scope without a new Change Order. NAC cannot charge extra merely to correct its own failure to meet the existing acceptance tests.

8. Schedule

Dates are estimates unless marked as a deadline (Agreement §3.3). [If the work is expedited:The urgency premium in section 9 buys the start date above. It applies to scope only, never to travel, on-site time or expenses.]

9. Price

NAC priced this work for this job. Every line is shown separately, exactly as on the quote named above. Travel and any discount are their own lines.

Prices do not include sales or use tax. If any applies, it is added to the invoice (Agreement §6.5).

10. Payment schedule

Payment terms: Filled in: payment terms: Filled in: payment terms, in words

• Methods: ACH or wire, free to Client, by default. [If card payment is offered:Card is accepted on invoices of Filled in: card limit or less, with no surcharge.][Otherwise:Card is not offered for this SOW.]
• Due dates: the schedule above controls. Payments shown at booking or signing are due at signing; work is scheduled when the payment due before it clears. Each later phase waits for any payment due before that phase. Demo and acceptance invoices are due 7 calendar days after issue. Late undisputed amounts carry the charge in Agreement §6.8, and non-payment can lead to suspension under Agreement §6.9. An invoice does not authorize an automatic charge.
• If the work includes travel: Travel and expenses are invoiced in full at booking. NAC reconciles them against receipts within 10 business days after the trip, then refunds any unused estimate or invoices the difference (Agreement §6.6).

If the payment terms are sprint in advance: Sprints. Each two-week sprint is invoiced in full before it starts; sprint 1 is due at signing. You can stop after any sprint and keep everything you've paid for. To stop, Client gives written notice before the next sprint starts. If a sprint ends early, properly performed work and approved non-cancellable costs are accounted for under Agreement §17.5; an entire sprint fee is not earned merely by starting it. Client owns each sprint's Client-Owned Deliverables once that sprint is paid (Agreement §11.2).

If the payment terms are monthly in advance: Separately agreed monthly service. This block applies only to an expressly offered monthly service, not an ordinary one-time project. It is invoiced, not automatically charged. NAC offers such a service only after its separate renewal, cancellation and consent process is available and verified.

• Price and term: Filled in: monthly price per month for Filled in: monthly scope, starting Filled in: monthly start date, renewing monthly with no minimum term.
• Billing: each month is invoiced 7 days before it starts and is due on its first day. That invoice is also the renewal reminder, and it carries a one-step cancel link.
• Cancelling: Client can cancel at any time with that link or by email to NAC's notice address. Cancellation takes effect at the end of the month already paid, unless termination or a refund is required under Agreement §17.5 or applicable law. A charge for unperformed work is not kept merely because billing was monthly.
• Price changes: NAC gives at least 30 days' written notice before any price change takes effect.
• Separate consent: Client's signer confirms consent to recurring billing with a separate checkbox in the signing flow. The record of that consent is kept with the signing record.

11. Travel and on-site work

If the work includes no travel: No travel or on-site work is part of this SOW. If that changes, it is a change under Agreement §4, priced before any trip is booked.

12. Credits and discounts

If a credit applies: Credit applied. Filled in: credit rule text It was applied in section 9 because this SOW was signed within 30 days of Filled in: where the credit comes from. A credit has no cash value and cannot be applied twice. If no credit applies: No credit applies to this SOW.

If there is a discount: Discount. NAC has taken Filled in: amount off the price of this SOW. The reason: Filled in: discount reason. The discount appears as its own line in section 9, with that reason. It does not depend on anything Client says about NAC. Client may say no to any reference, testimonial or case study, and saying no costs Client nothing. If Client later agrees to a testimonial or case study, it will state that Client received a discount (Agreement §15.3). If there is no discount: No discount applies to this SOW.

13. Acceptance, correction period and changes

• Acceptance follows Agreement §7. NAC sends a delivery notice stating the review deadline as a date ending at 11:59:59 p.m. Central time, Filled in: review window business days business days after the notice, and a reminder at least 2 business days before it. No reminder means no acceptance by silence. A late reminder gives Client until the later of that original deadline and the end of the second business day after the reminder. Client accepts in writing or lists the acceptance tests that fail. A Deliverable is also accepted when that deadline passes with no failure notice, or when Client uses it in production.
• Fourteen-day correction period. After you accept a delivery, you have 14 days to tell us if anything fails an acceptance test written into your quote. We fix it at no charge. Changed preferences, new requirements, and problems caused by other vendors or by changes made outside our work are new work. New Age Consulting, LLC provides this; the full terms are in your agreement (Agreement §7.7 and §8.2).
• Changes that materially affect price, scope, acceptance tests, a committed deadline, ownership or security obligations need a signed Change Order (Agreement §4). NAC prices each change for the work it adds or removes and quotes it in writing, one line per component as in section 9. Routine implementation and target-date adjustments within Agreement §4.3 do not need a new signed document. The correction service is not a shortened legal deadline to bring a claim.

14. Refunds

If this is not a Working Session: Refunds are due only as Agreement §8.2 and §17.5 provide[If the work includes travel:, plus any unused travel estimate under Agreement §6.6][If a cancellation period applies:, and on a timely cancellation under section 16].

15. Ownership, third parties and data

Client-Owned Deliverables: Filled in: client's owned deliverables

NAC Background Technology embedded (licensed under Agreement §11.4): Filled in: background technology

Third-party and open-source components: Filled in: third party components

Accounts Client must hold and pay for directly: Filled in: client's accounts required. Known recurring third-party costs: Filled in: recurring third party costs.

Information NAC may use: Filled in: approved data categories

Data NAC does not accept: everything listed in Agreement §5.4[If more data is excluded:, and also Filled in: extra excluded data].

AI use: Filled in: AI use terms[Otherwise:NAC may use the AI providers listed in its Privacy Notice for this project, under Agreement §14.]

Recording and transcription: only after every participant has been told and has agreed (Agreement §13.4).

Handoff: Filled in: handoff artifacts. NAC keeps copies of the delivered versions as its records. Client is responsible for backups of its own systems (Agreement §5.7).

Support after the Correction Period: Filled in: support terms[Otherwise:Not included. Available as a separate Care or Operate plan.]

16. Special terms and variations from the Agreement

A variation changes the Agreement only if it names the Agreement section it changes (Agreement §2.2).

• For each change to the Agreement: Agreement §Filled in: variation section: Filled in: variation text

If there are none: None.

17. Validity

This SOW is NAC's offer on the prices and terms above. It expires at the time shown at the top unless both parties sign before then. NAC may withdraw it at any time before Client signs. After it expires, NAC may re-quote at its then-current prices and availability.

Signatures

By signing, each party agrees to this SOW and to the Business Services Agreement vFilled in: agreement version. The Privacy Notice explains how NAC handles information. It is provided for information and is not part of this contract (Agreement §2.3).

LIMITATION OF LIABILITY NOTICE. SECTION 9 OF THE AGREEMENT LIMITS EACH PARTY'S LIABILITY TO THE OTHER, INCLUDING FOR NEGLIGENCE, TO THE FEES PAID UNDER THIS SOW IN THE PRIOR 12 MONTHS, AND EXCLUDES LOST PROFITS AND OTHER INDIRECT DAMAGES. SECTION 8 OF THE AGREEMENT DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY. BY SIGNING BELOW, EACH PARTY CONFIRMS IT HAS READ AND AGREES TO THOSE SECTIONS.

Client

Legal name: Filled in: client's legal nameBy: Filled in: client's signer nameTitle: Filled in: client's signer titleSignature: Filled in: client's signatureDate: Filled in: date signed

New Age Consulting, LLC

By: Noah HicksTitle: Member and authorized signerSignature: Filled in: NAC's signatureDate: Filled in: date signed

Signed electronically under Agreement §19. Client signs first; NAC countersigns last. The signing record's ID and this document's fingerprint are on the certificate of completion that comes with the signed copy.